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C-6
C-6
General Description
This feature permits any user to hold a call in progress by performing a switch hook flash and dialing a
preprogrammed CALL HOLD code, thus allowing that line to be used for originating another call or returning to a
previously held call.
Operating Procedure
To hold a call in progress
1.
Press the switch hook; receive special dial tone.
2.
Dial CALL HOLD code; receive normal dial tone.
3.
The call in progress is held; the user may initiate a new call.
To release a new call and return to the held call
1.
Replace the handset, releasing the new call.
2.
The original call rings back to station.
3.
Lift the handset and continue with the original call.
To hold a new call and return to original call
1.
Press the switch hook; receive special dial tone.
2.
Dial the CALL HOLD code; the new call is now held.
3.
The original call is automatically returned.
By repeating the above steps, users can converse alternately with two parties.
Note:
Service Conditions
1.
Lines freed through use of this feature may also be used for answering incoming calls via the CALL
PICKUP - GROUP [C-7] or TRUNK ANSWER FROM ANY STATION [T-8] features.
2.
If the controlling user does not dial any further digits after the CALL HOLD code, removal of dial tone
will occur after 12 seconds; reorder tone is then applied for 30 seconds followed by muting of the station
set.
3.
Calls will remain on hold until the controlling user either replaces the handset, causing the held call to ring
back, or flashes the switch hook and redials the Hold code to return to the original call.
4.
Only one call at a time may be held per station line, and the held call cannot be added to another call as in
THREE-WAY CALLING [T-2].
5.
Stations may be assigned this feature via CLASS OF SERVICE - INDIVIDUAL [C-15] programming in
system data.
6.
There is no limitation to the number of stations that may simultaneously access this feature.
7.
CALL WAITING [C-12, 31] cannot be activated if the target station has a call on HOLD.
8.
CALL BACK [C-1]:
a.) A user cannot activate CALL HOLD when CALL BACK [C-1] has already been activated.
b.) A user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect toward it.
c.) A user with a call on HOLD cannot activate the CALL BACK [C-1] feature.
9.
CALL PICKUP [C-7, 30]: A user is denied use of the CALL PICKUP [C-7, 30] feature when holding one
call and in a talking state with another call.
Page 138
Call Hold
Call Hold
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
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